Sales  Documents

Creating a sales document based on a previously created sales document 

Sage Active simplifies sales operations by enabling seamless progression from one sales document to another. You can freely advance a transaction through the stages of quote, order, delivery note and invoice. To create a sales document based on a previously created document: Access the sales document list for the chosen document.  Sales > Sales quotes


Creating a credit note based on an invoice 

In the event of a sales issue or invoicing error, you can issue your customer a credit note. To create a credit note: Access the invoices list.  Sales > Sales invoices Edit the invoice that you need to create the credit note for (  ). You can create a credit note for an unposted or


Creating a quote for a customer 

To start the sales process, you can create a quote for a customer.


Indicating a quote is declined and adding the reason for refusal 

You can record a customer’s reason for refusal when closing a quote.


Creating a quote for a prospect 

To create a quote for a prospect, navigate to the quote list (Sales > Sales quotes). Create the quote…


Deleting a sales document 

Under normal circumstances, you can delete a sales document after creating it. However, there are specific circumstances where it is not possible to delete the document. You cannot delete the following documents:  A document linked to another document. For example: A quote from which an order was generated. An order from which a delivery note



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