Creating a credit note based on an invoice

In the event of a sales issue or invoicing error, you can issue your customer a credit note.

To create a credit note:

1. Access the invoices list.

    Sales > Sales invoices

2. Edit the invoice that you need to create the credit note for (  ).
   You can create a credit note for an unposted or posted invoice but not for a draft invoice.
3. Generate the credit note (  Generate credit note ).

An invoice with the status Draft and a negative Amount due is automatically created. You can modify this invoice and post it in your sales invoice journal at a later time.