If you are experiencing the technical difficulties described below, please make sure your system meets the recommended technical prerequisites for optimal use of Sage Active:
- Frozen screens
- Inability to scroll through pages
- Inability to view certain PDFs
- Inability to upload a purchase invoice
- Inability to insert a logo
- Inability to save a new sequence number
- Errors 400 or 403
- Missing Save buttons
- General slowness
Operating System / browser
| Operating System | Browser | Compatibility |
|---|---|---|
| Windows | Chrome | Yes |
| Edge | Yes | |
| Opera | Limited* | |
| Firefox | Limited* | |
| Mac OS | Chrome | Yes |
| Edge | Yes | |
| Safari | Yes** | |
| iPadOS | Safari | Limited* |
| Android | Chrome | Limited* |
Limited compatibility
* The dashboard on the home page is fixed and does not scroll on some systems. To display all information on this screen when using an Apple operating system, modify the zoom value or use the Chrome browser.
** By default, the Safari browser prevents cross-site tracking, which limits navigation in Sage Active. For optimal navigation, go to Safari Settings > Privacy and allow cross-site tracking.
Devices and display size
Sage Active is designed for use on desktop computers, laptops, or tablets with the following specifications:
- Minimum screen size: 12 inches.
- Recommended screen size: 15 inches.
Screen resolution
The recommended resolution for Sage Active is Full HD 1920×1080.
Bandwidth
A stable internet connection with a minimum speed of 10 Mbps is recommended for smooth use of Sage Active.
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