SXP

Manage user access levels 

You can manage user roles to give users different levels of permission for specific areas of Sage Active. Select Manage users from the list containing your company in the upper right hand corner. Edit the chosen user. Add or remove a Product and Role in the Roles and permissions section. Save your changes. Return to


Manage cookie settings 

Follow the steps below to review and change your cookie settings. Go to Profile then My profile in the upper right-hand corner of the page. Select Privacy and consent from the options on the left. Select Manage your cookie settings to review the settings: If you want to consent to all the cookies that we


2-factor authentication with an authenticator app 

An authenticator app is a security tool used for two-factor authentication (2FA) that enhances the security of online accounts. It generates a Time-based One Time Password (TOTP), a temporary code, which you use in addition to your regular password to log into an account. This extra layer of security is crucial as it significantly reduces


Log in using 2-factor authentication (2FA) 

Follow the steps in this guide to log into Sage products with 2FA enabled. This guide is for users that have already set up 2FA. If you have not set up 2FA yet, read how to set up 2-factor authentication. Visit the Sage login portal (opens in a new tab). Select the Sage product you want


Set up 2-factor authentication (2FA) 

2FA adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it’s you. During the set-up, you will be asked to add a recovery phone number or email address in case you no longer have access and need to recover your account. Make sure you


2-factor authentication (2FA) for multi-user Sage accounts 

2-factor authentication adds extra security to your Sage account. Read more about how to set up 2FA. Every time you log in, you need to provide a code to verify that it’s you. For Sage users, this means ensuring that 2FA is set up for each individual user. If you haven’t set up 2FA yourself,


How to change your 2-factor authentication (2FA) device 

Follow the steps in this guide if you have lost access to your 2FA device permanently or if you want to change the mobile number or device you use. If you can’t access your device temporarily, read how to log in without your 2FA device. Every user needs their own set of login credentials, as


Remove 2-factor authentication (2FA) 

To enhance security for customers, 2FA is now mandatory in Sage products from 29 February 2024. You cannot permanently remove 2FA from your account but you can remove or reset the device you authenticate with. There may be instances where you need to remove and setup 2FA again. If you have lost or replaced your


Sage account – How to sign up to 2-factor authentication (2FA) 

2-factor authentication adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it’s you. Once you setup 2FA, you can opt to have your Sage product ‘remember’ you for the next time you log in. We recommend that you always set up your own user


How to log in without your 2-factor authentication (2FA) device 

If you do not have access to your 2FA device temporarily, you can still log in using your 24-digit recovery code or recovery method. Log in using your recovery code Your 24-digit recovery code is given to you when you set up 2FA. If you do not have it, follow the steps for if you’ve



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