Your Sage Active subscription may be suspended for various reasons, such as an expired credit card or a need to resubmit your existing payment and billing information for technical purposes. To reactivate your subscription, please provide your current payment and billing information to Sage.
You can effortlessly complete this process via your Home page, provided you are the business owner or have the necessary user rights to manage subscriptions.
If your subscription is suspended, you see a notification indicating that you cannot access the page when logging in to Sage Active. However, you are still able to access your Home page, located in the upper right corner of the screen.
To provide the necessary payment and billing information:
- Select Home in the top right corner of the screen.
- Select Edit business details.
- Open the Payment and billing details pane.
- Edit your payment details.
- Choose your preferred payment method and complete the information.
- Save your payment details.
After submitting your new payment and billing information or confirming your existing details, please wait a couple of minutes. Then, try logging in to Sage Active again to check if your subscription has been reactivated.
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