Why are some functions partly or completely missing from my Sage Active?

Sage Active has multiple versions or tiers: Sage Active Starter and Sage Active Essentials.

Each tier includes a selection of features and functions fine-tuned for its users. Furthermore, certain functions in Sage Active are only available for certain accounting legislations. Features that function differently per legislation are clearly explained in the articles on the online Help Centre. Finally, in addition to differences in accounting legislation, there are also different user roles that limit the functions that specific users can view or interact with across the application.

If you cannot find a feature or function described in one of our online help articles, it is likely because it is not part of the Sage Active tier or legislation that you are using or that your user role does not include access to it.

If you are collaborating with an accountancy practice, it is possible that only the accountant can perform certain actions for your tier.

You can find an overview of the different tiers on our dedicated Sage Active website.